Working with Saga & Titan
Cab My Ride has built a trusted and well-established partnership with our clients to provide them with Executive Door-to-Door transport. We are now one of their biggest suppliers for transportation in the South, which means we have a great responsibility in ensuring we provide an outstanding level of service to their clients — as is expected from the Saga brand. This exceptional customer service must continue in our vehicles when we collect and drop off guests.
Multiple times a week we provide 100 + journeys to Saga, and every single journey must be flawless and on point. This page will detail how Cab My Ride expects drivers to conduct and carry out transportation services, not only for Saga but all our customers.
At the bottom of this page is a form, you will need to submit this form to continue to provide services to our client.
How does it work
These videos detail how every part of the service works.
Car Service Expectations.
Collecting your TAG
Dropping your guest off
Collecting from the Cruise Port
All pickups from the Cruise Terminal will require you to collect a customer TAG, this tag will have your guest's full name and a TAG ID. Typically TAG collections must be done 20 minutes before your pickup time. If the pickup time is 08:00 AM you should report to the terminal at 07:30 AM.
The majority of TAG collections happen at Horizon Cruise Terminal but your supplier confirmation email would have all your booking details.
The Job confirmation email is sent to you 24hrs before your trip, if you do not receive this contact us on 023 8212 3202
Collecting a TAG
You will need your passenger's Full Name, you can locate this in your Job Confirmation Email
Provide the name and the time of your pickup to the staff.
Check in once you have collected your TAG
Go back to your car and only proceed to the ship-docked terminal once instructed to do so.
You must collect your tag 15 minutes before your pickup time
Dropping off your guest
All passengers and drivers are required to be tested for COVID-19 once they arrive at the port. You’ll go back to the terminal you collected your tag from, which is now the testing area. The staff will come to each vehicle and test everyone, the guest and driver must remain in the vehicle and you are not to eat or drink 30 minutes before the test, however, you’re more than welcome to stop off a service station such as Winchester or Fleet before. This process can take from 15 minutes to 45 minutes. Anything over 30 minutes is billable waiting time.
Once the tests have come back negative you may proceed to the ship docked terminal. Please help all passengers with their luggage.
Dress Code
In line with your Driver Agreement, your dress code and physical appearance must meet the expectations set out by Cab My Ride & our client.
YOU
Smart Business Dress is to be worn when carrying out executive work.
You must wear:
Tie or a clip on tie
Trousers, Shirt, Blazer &/or Jacket
Smart Shoes
YOUR CAR
Your vehicle must be immaculate, in line with your Driver Agreement with Cab My Ride.
No personal items on the seats, footwells or boot.
Fresh and Clean Smell to the car
Outside of the car must be washed before pickup.
Not to do
It is unacceptable to wear trainers or sandals, in line with your Driver Agreement your business dress is outlined and is being monitored when working with our client.
Chinos & jeans are not acceptable, only smart trousers will be accepted.
A tie or clip-on tie must be worn.
Cab My Ride Navy jacket or your own blazer must be worn.
The vehicle must not have any personal items such as car seats, shopping or anything else that is not relevant for your journey.
Our partnership with Saga is here to be a long-standing, professional and sustainable relationship. It is compulsory for Cab My Ride to ensure every driver is abiding by the terms set out here to deliver the expected service. Quality control is something we take extremely seriously, we have the technology to assist us with this such as driver ratings & feedback loops but we will now be reintroducing our dedicated coordinator to manage the TAG Collection process for our client.
Therefore anyone who has not abide by our client's expectations listed above may be turned away from the port, where a standby car will fulfil the journey.
We cannot have a driver letting the team down and putting our relationship with the client at risk.
If you are unsure about anything message the office via the driver’s app.
No room for error.
We hope you'll never have a reason to complain about the service you receive at Saga, but if it does happen, we want you to know that we take complaints seriously.
We want to be sure that our guests are happy with the service they receive from us and we do our best to ensure that all of our suppliers are following the correct procedures and protocols in order to provide the best experience possible. If, despite our best efforts, something goes wrong and a customer has cause for complaint, then we will do everything in our power to rectify the situation as quickly as possible.
In these instances we are forced to refund the customer, ultimately this will be withdrawn from your account if appropriate.
Please bare in mind your guidance within the Driver Handbook
Keep conversations neutral
Do not talk about religion, beliefs or political views - instead talk about their holiday
Use body language to determine if the customer want to talk
Drive sensibly within speed limits
Ensure your car is clean and road worthy
Your personal appearance should be smart dress, including a tie, shirt, suit trousers and smart shoes.
Do not complain about your agreed fare
Do not use mobile phones
Do not drive tired
Our in-depth guide can be found in our driver hand-book here.
Example of complaints where by a refund was given to customers
Talked to much ,heavy on brakes.
During the journey he began to swerve and was almost dropping off. For the rest of the journey they continued to speak with him to keep him awake.
Felt that the driver was so unsafe their lives were endangered – unsafe, not respecting speed limits, texting while driving, “just another taxi driver”, nothing VIP about the service.
He complained he was only being paid £192 for this trip and was determined not to accept any more Saga work. This made us very uncomfortable about tipping. This driver also said that he was refusing to take passengers to ships where he might have to be Covid tested at the dock.
We've identified instances in which suppliers have not met our clients' standards and procedures. In these instances, we had to refund the customers and remove the driver from the contract. We need you to perform at a level that meets or exceeds our clients' expectations.
Exclusivity
Saga is an important client of Cab My Ride, and we are committed to providing them with the highest level of service. As part of our commitment to ensuring a seamless experience for Saga and their customers, we ask that you only work with Cab My Ride when providing airport transfers. This ensures that on any cruise or airport transfers we can rely on your availability.
Of course, if you would like to work for another service providing transport for Saga, please do not submit your agreement form below.
Agreement to Service Delivery Expectations
Please complete this form below to agree to our client's expectations as setout above. You will only receive trip offers once this has been submitted.
Cab My Ride Jacket - £40