Happiness

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Conversation

Engage with the rider, make them feel comfortable in the cab. Open a conversation, and see where it takes you. The worst experience is getting into a cab and it’s a silent journey.

If the riders aren’t in the mood the talk, sit back and enjoy the drive.

Cab My Ride

Atmosphere

Create an inviting space; keep the radio on a low volume with mainstream stations, such as BBCR1 or Capital. Adjust the tunes in line with the customers. Ask them if they are happy with the music. Keep the car cool and full of fresh air, avoiding steamed up windows.

Cab My Ride Hygiene

Hygiene

Hygiene has never been more important to our customers. Keeping you and them safe is our top priority. Please ensure that there is a hand sanitiser in the back seats of the cab. We can provide you with a sanitiser at the office.

Cab My Ride

Driving

Ensuring you follow all local laws and speed limits whilst travelling with the customer. No harsh breaking, or jumping red lights.

 Vehicle Checks

It's important to maintain a general standard of professionalism while representing the Cab My Ride. Maintaining a positive attitude as a driver can make a client’s day, whereas behaving poorly towards your client or arguing with them can lead to a negative experience for both riders and drivers. Remember being friendly with riders is ideal, but unwanted advances or harassment are prohibited.

Hygiene is also extremely important. Riders will appreciate a fresh scent inside the car and as they are constantly in close contact with drivers, we encourage good standards of hygiene and cleanliness at all times. However, this doesn’t mean spraying air fresheners or cologne all over the car, as an overwhelming scent of any kind may upset the customer and leave a poor experience. We urge drivers to maintain general hygiene practice.

COVID-19 Checklist

  • Hand Sanitiser for you & for the customer

  • Disinfectant wipes

  • Face Masks

Vehicle Quality

  • Great Mechanical Shape

  • No Damage

  • No Squeaky Brakes

  • Working A/C

  • Clean & Fresh

  • Vehicle Livery at all times

Your Hygiene

  • Business Dress

  • High standards of personal hygiene

  • Smart Private Driver