Our Customers, & The Experience

The 5-star ride

Our mission at Cab My Ride is simple, improve our drivers’ experience and revolutionise the local taxi trade. We aim to deliver a leading service to everyone in the business and our determination in achieving this goal has led to Cab My Ride’s 5-star reputation.

As a driver, you are responsible for every trip you complete on the network and by being a part of our network, you are representing Cab My Ride and are a part of the prestige our brand carries. We’re proud to say that our customer loyalty is earned by our drivers’ continued fairness and honesty. Cab My Ride has developed into a customer-oriented brand and we expect our drivers to uphold that reputation by providing premium-quality service.

As Hampshire’s top-rated transport service, Cab My Ride strives to maintain our reputation of delivering 5-star experiences to all of our customers. Whether you’re picking up a VIP customer from Signature Airport or a local rider going to town, every rider deserves premium service.

Part of our plan to make Cab My Ride synonymous with high-quality customer satisfaction involves reinventing the way our riders view their cab experience. Ensuring high-quality service is what keeps our riders coming back and makes sure your wheels are always turning.

 Vehicle Checks

It's important to maintain a general standard of professionalism while representing the Cab My Ride. Maintaining a positive attitude as a driver can make a client’s day, whereas behaving poorly towards your client or arguing with them can lead to a negative experience for both riders and drivers. Remember being friendly with riders is ideal, but unwanted advances or harassment are prohibited.

Hygiene is also extremely important. Riders will appreciate a fresh scent inside the car and as they are constantly in close contact with drivers, we encourage good standards of hygiene and cleanliness at all times. However, this doesn’t mean spraying air fresheners or cologne all over the car, as an overwhelming scent of any kind may upset the customer and leave a poor experience. We urge drivers to maintain general hygiene practice.