Terms of use & conditions

Here on in Cab My Ride Limited may be referred to as "Us", "We", "Our", "Cab My Ride" and "CMR"

"Platform" our technology created to enable you to request a cab using our apps, phone booking, online booking, email booking, social media booking or any other form of communication you will use to book a cab.


This page together with the documents referred to on it tells you the terms of use on which you may make use of our website HTTP://CABMYRIDE.COM (OUR SITE), whether as a guest or a registered user and/or our smartphone app. Please read these terms of use carefully before you start to use the site, smartphone app, contact centres. By using Cab My Ride's sites, smartphone applications or any of the services provided by Cab My Ride you indicate that you accept these terms of use and conditions and that you agree to abide by them. If you do not agree to these terms of use or conditions, please refrain from using our site our services.
For the purpose of the data protection act 1998 (the act), the data controller is Cab My Ride of 76 Bluebell Road, Southampton, Hampshire SO163LQ

About Cab My Ride

HTTP://cabmyride.com is operated by Cab My Ride. We are a limited company registered at Companies House under company number 07122241 & VAT number is 153194809. Our office is at 91 Harrison Road, SO17 3Tl.
Cab My Ride is a booking platform dedicated to providing an honest, safe and fair priced professional service by introducing registered drivers to customers who require their services.

Acceptance of terms & conditions

All customers are deemed to have read and accepted our terms of use and conditions. The terms of use and conditions extend to all passengers, companies or suppliers. By using our services you agree to abide by all applicable laws in force from time to time and any regulations set out by the company. Cab My Ride may amend these terms of use and conditions from time to time. If any part of these terms and conditions are found to be invalid or legally unenforceable by a court or tribunal then the rest of these terms and conditions shall continue to apply.

Use of Cab My Ride's services

Cab My Ride vets its drivers to ensure they are suitable and hold all necessary licences and qualifications. You accept, however, that Cab My Ride Ltd is not responsible for the conduct or behaviour of registered drivers.
Customers who are unhappy with the service provided by a registered driver should contact us at the first possible opportunity with sufficient details to allow their complaint/grievance to be investigated thoroughly.
By using our services, customers undertake to defend Cab My Ride Ltd against any claim or legal proceeding against Cab My Ride Ltd by any person as a result of the customer’s breach of any of Cab My Ride Ltd terms and conditions, as set out now or in the future


You agree to give accurate information about yourself when using the Cab My Ride platforms, such as when you register for an account you further agree to keep such information up-to-date.

Right to cancel

All customers are deemed to have right to cancel a trip with no cancellation fee being applied to the ride. We may suspend your account if cancellations are regularly happening on your account
Cab My Ride reserves the right to cancel a booking where it is reasonable to do so, such as where verbal or physical abuse is used or threatened against any of our registered drivers or members of staff.

Withdrawal of services

Cab My Ride reserves the right to terminate its services if any of the terms of use and conditions are breached, if you misuse any of the services provided to you or if you harm or attempt to harm the reputation or goodwill of Cab My Ride Ltd, if legal proceedings are brought against you or if you do not pay a court judgment awarded against you on time.
Any Cab My Ride accounts that are subject to closure will allow for a seven day notice period being instigated by an email being sent to your registered email address. You agree that Cab My Ride Ltd reserves the right to restrict or suspend our services to you at any given time, without any notice whatsoever if we believe you have breached any of our terms and conditions.

Food, drink and tobacco

Consumption of food and drink is not permitted in vehicles booked through Cab My Ride.
Smoking and the consumption of illegal substances is prohibited in vehicles booked via Cab My Ride Ltd. Intoxicated persons may be refused carriage and the booking is liable for cancellation.

Damage to vehicle

Any damage or soiling of the vehicle must be paid for by the customer on demand. Interior cleaning charges are currently set at £90.00 . The cost of any damage will depend on the type of damage, its severity and the circumstances under which the damage was suffered. Cab My Ride Ltd will seek to recover the cost at the time of repairing any damage or cleaning to the vehicle caused by the client.

Travelling with children

The law allows for specific exceptions when travelling in a licensed taxi or private hire vehicle when a child seat is not available. Despite this, it is the joint responsibility of the driver and the parent/guardian to ensure that the child is safely restrained for the duration of the journey. Children under 16 must be accompanied by an adult unless by prior agreement. When booking via our contact centres they will not advise on child seat or other transportation needs, it is up to you the customer to provide your own equipment


Luggage is limited to the maximum weight capacity of the vehicle. You must inform Cab My Ride beforehand if you believe your luggage may exceed the maximum weight capacity. Care is taken when handling customer luggage, although customers are advised to label their property. All customer property is carried at the customer’s risk, and Cab My Ride Ltd accepts no responsibility for loss or damage suffered.

Lost Property

If you lose your luggage or your personal belongings you must raise this with your driver immediately. Cab My Ride Ltd accepts no responsibility for lost or damaged luggage.

Unforeseen Circumstances

Cab My Ride accepts no responsibility for events beyond our control which affect your journey or our ability to provide you with services you would otherwise reasonably expect of us. Such events include (but are not limited to) war or the threat of war, riots, civil unrest, strikes, industrial action, acts of terrorism, natural disaster, fire, unforeseen technical problems, road closure or adverse weather conditions. Cab My Ride Ltd accepts no responsibility for any additional costs which may be incurred by you under such circumstances, such as loss of earnings or unforeseen expenditure.
Customers are responsible for ensuring they book a taxi through Cab My Ride in a manner which allows them to reach their intended destination on time. Cab My Ride Limited will not accept responsibility or liability for actions or events outside of its control which result in the customer reaching their destination late.
NOTE: All Cab My Ride Ltd services are subject to availability. There may be times when, due to demand or unforeseen circumstances beyond our control, our ability to provide transport takes longer than usual. Under these circumstances, we will endeavour to provide you with transport which may involve us using a vehicle or vehicles which are not your first choice of transport.

Our liability

The material displayed on our site and in our smartphone app is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
All conditions, warranties and other terms, which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including:

  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. 15. Vehicles Cab My Ride Ltd cannot guarantee that any particular type of vehicle used will be used for a particular booking. It may be necessary an alternative vehicle to be utilised.

Seat belts

Cab My Ride is committed to the safety of its customers and passenger seat belts must be worn at all times when travelling, in accordance with the law. We reserves the right to cancel a booking where a customer refuses to wear a seat belt without a lawful excuse.


Cab My Ride accepts no liability for any loss or damage, save as provided for by law. Contracts are made between customers and registered drivers and any liability will arise on the part of the registered driver.

Payments by cash and card

Payment is generally required upon arrival at the customer’s destination. However, some payments may be required in advance for some journeys. Customers are liable for any tolls or charges levied against the vehicle during their journey.
All meters are set in accordance with the relevant local authority’s meter tariff charges. All set fares are determined by Cab My Ride Ltd in its absolute discretion. Customers that book a taxi for 1 to 4 passengers will only pay the meter fare, plus any tolls or charges that may be levied to the vehicle for any journey within the City of Southampton or to or from destinations that are outside of the City of Southampton boundary. When paying by card you will only pay the fare. We do not charge any extra to pay with card.


Customer bookings are liable for cancellation if the customer fails to make themselves available at the pickup point at the agreed time. As a customer it is your obligation to make yourself readily available from the pick up point requested upon booking. If, you the customer are found to be providing Cab My Ride Ltd with false information regarding your booking e.g. pick up point, number of passengers or a general misconduct of the service on a repeated basis then Cab My Ride Ltd may terminate your ability to use our service. Once you have received notification of the cab waiting outside of the pick up point, you are advised to make contact with the driver at the earliest opportunity within the 5 minute waiting time. The driver will do there up most to contact you within the 5 minute waiting time, however the driver will contact you one last time after the 5 minute waiting time has expired, before they cancel your booking request, if no contact has been made by you the customer with the driver.


Cab My Ride understands that a booking may need to be cancelled. If the booking is made for immediate collection then it is advised that customers cancel a booking request at the earliest opportunity possible. Any cancellations of bookings made for an advanced time can be done via the app, the website or by contacting the Cab My Ride office on 02380 55 55 55. Cab My Ride does not charge any cancelation fees.


Cab My Ride Ltd is committed to high levels of customer service and we welcome feedback. If you have any comments, complaints or suggestions then please email them to support@cabmyride.com. Our customer service team will endeavour to acknowledge your email within 48 hours and to provide a full reply within five working days.

Use of software and web services

Access to our site and/or smartphone app is permitted on the basis that we reserve the right to withdraw or amend the services we provide via our site and/or smartphone app without notice. We will not be liable if for any reason our site is unavailable or our smartphone app is not functional at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them. You must not misuse our site or smartphone app by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it. You agree not to upload content to Cab My Ride Ltd’s website which is unlawful, offensive, obscene, harassing, threatening, abusive, defamatory, slanderous, pornographic, or violates any intellectual property rights or rights to privacy of any third party or group. You agree not to upload any material which could be deemed offensive on the basis of gender, race, age, disability, or religion. You agree not to promote your own products or services or those of any third party. Cab My Ride Ltd reserves the right to monitor any uploaded content at any time, in any form whatsoever.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our site other than that set out above, please contact us with the relevant details.

Linking from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Intellectual property rights

We are the owner of all intellectual property rights in our site and smartphone app, and in the material published therein. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us beforehand. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.


All disputes that cannot be settled amicably between the customer and Cab My Ride Ltd will be subject to exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

This policy (together with our terms and conditions and any other documents referred to) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Cab My Ride of 76 Bluebell Road, Southampton, Hampshire SO16 3LQ.

Information we may collect from you We may collect and process the following data about you: Information that you provide by filling in forms on our site www.cabmyride.com (our site) or our mobile app. This includes information provided at the time of registering to use our site or app, subscribing to our services, posting material or requesting further services. We may also ask you for information when you report a problem with our site. ï If you contact us, we may keep a record of that correspondence. ï We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. ï Details of transactions you carry out through our site and of the fulfilment of your orders. ï Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. IP addresses We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. Cookies Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Where we store your personal data The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staffs operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Uses made of the information We use information held about you in the following ways: ï To ensure that content from our site and through our app is presented in the most effective manner for you and for your computer. ï To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. ï To carry out our obligations arising from any contracts entered into between you and us. ï To allow you to participate in interactive features of our service, when you choose to do so. ï To notify you about changes to our service. We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services, which may be of interest to you, and we or they may contact you about these by post or telephone. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form). We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience. Disclosure of your information We may disclose your personal information to third parties: ï In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. ï If Cab My Ride Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. ï If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Cab My Ride Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Your rights You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us. (support@cabmyride.com) Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Access to information The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Changes to our privacy policy Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Contact Questions, comments and requests regarding this privacy policy are welcomed contact us (support@cabmyride.com)

Intellectual Property Rights Policy

1. POLICY SUMMARY 1.1. Intellectual Property Rights (IPR) are a valuable part of Cab My Ride Limited’s asset portfolio. 1.2. It is the policy of the company to respect the intellectual property rights of others. We ask others in turn to respect our intellectual property rights. 1.3. This policy sets out our policy on copyright and other IP rights. It also explains how our content may be used. 2. WHO DOES THIS POLICY APPLY TO? This policy applies to all users of the firm’s mobile application, website and services (collectively referred to as users in this policy) and individuals working for the company at all levels and grades, including senior managers, officers, directors, employees, consultants, contractors, trainees, homeworkers, part-time and fixed-term employees, casual and agency staff (collectively referred to as staff in this policy). 3. WHAT IS COVERED BY THE POLICY? This policy covers all original work owned, generated and commissioned by or licensed to the company. 4. OWNERSHIP OF COPYRIGHT IN WORK CREATED BY EMPLOYEES The company's employment contracts cover ownership of IPR if an employee of the company creates original work in the course of employment. For the avoidance of doubt, the company shall have ownership of IPR created by employees in the course of employment unless otherwise agreed in writing beforehand. 5. COMMISSIONING WORK FROM A THIRD PARTY 5.1. If a staff member commissions work from a third party, they should consider whether there is any need to obtain an assignment of IPR and should refer to senior management to discuss ownership and protection of IPR. 5.2. The company shall keep full records of any contracts, including assignments and licences, with third-party contractors. 6. THIRD-PARTY COPYRIGHT 6.1. Staff should respect third-party IPR at all times. 6.2. Staff should consider whether third-party copyright (or other IPR) applies to any material, whether in hard copy or electronic form, used by them in the course of their employment and should not use any materials unless certain that the use would not constitute infringement of any third-party right. For guidance on copyright issues, the staff member should contact a member of senior management. 7. NOTIFYING INFRINGEMENT 7.1. If a staff member suspects or becomes aware of infringement of any company IPR by any third party, he should immediately notify senior management with full details of the nature of the infringement. 7.2. Staff should keep full records of suspected or actual instances of infringement. 7.3. If a staff member suspects copyright infringement by any of his colleagues of any third party’s work, he should immediately notify a senior manager. 8. HANDLING REQUESTS TO USE OR REPRODUCE COMPANY’S WORKS 8.1. Any internal or external requests for permission to use or reproduce any of the company’s materials should be referred to a senior manager for consideration. 8.2. The senior management team shall keep full records of the requests and any consequent assignments, licences or other forms of consent. 9. MONITORING AND REVIEWING THIS POLICY 9.1. The senior management team shall be responsible for reviewing this policy from time to time to ensure that it continues to meet legal requirements and reflect best practice. 9.2. Senior managers are responsible for ensuring that any person who may be involved with administration or investigations carried out under this policy receives regular and appropriate training to assist them with these duties. 9.3. Staff are invited to comment on this policy and are under a duty to seek clarification on any points they feel need further clarification.