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Customer Service You Can Rely On

Whether you're booking a local taxi, an airport transfer, or a pre-planned journey, you can travel with confidence knowing support is always available.

  • Rider support

    Get help with bookings, payments or using the app.

  • Business support

    Access account support and business travel solutions.

  • Travel agent support

    Dedicated service & resources for travel agents.

  • Tours & Excursions help

    Talk to us about guided tours or day trips.

In App Support

Get help with bookings, payments or using the app.

Aryvo App

  • Loyalty Program

    Earn rewards every time you travel with Cab My Ride, whether it's a quick local trip or an airport transfer.

  • Prebook

    Pre-book your Cab My Ride taxi in seconds and know your journey is locked in.

  • Fixed Prices

    With Cab My Ride, the price you see is the price you pay. Our fixed fares mean no surge pricing, no hidden extras, and no awkward moments at the end of your journey.

  • What Our Customer Service Means for You

    Our team is proactive, not reactive. We don't wait for problems to happen—our systems monitor bookings, drivers, and journeys in real time, letting us step in early if anything changes.

  • Support before, during, and after your ride

    Need to amend a booking? Running late? Flight delayed? Our UK-based support team is here to help before pickup, during your journey, and after completion—whenever you need us.

  • UK-based oversight, always

    Our customer service operations are managed from the UK, ensuring consistent standards, clear communication, and fast decision-making for every journey.

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What Our Customer Service Means for YouSupport before, during, and after your rideUK-based oversight, always

How to Book

Get your journey started in just a few simple steps with the transfer services trusted by thousands.

Step 1: Book Transfer
Step 1: Book Transfer

Online, Call us or send us an email

Step 2: Receive Booking confirmation
Step 2: Receive Booking confirmation

We'll send you an email confirmation or in-app notification

Step 3: Meet your driver
Step 3: Meet your driver

Your driver will have a name board and we'll send you clear meeting point instructions

  • Free Cancellation

    Cancel up to 24 hours before pickup

  • 60-Minute Free Waiting

    Free 60 minutes waiting time for airport pickups

  • No Charge for Delays

    No extra charge for flight delays

  • Better Value than Black Cabs

    Up to 30% cheaper than traditional black cab fares.

Frequently asked questions

When Should You Contact Customer Service?

Most bookings can be managed online or through the Cab My Ride app. If you need assistance, our customer service team is available to support you before, during, and after your journey.

Yes. Our systems and support coverage operate 24/7, particularly for airport, cruise, and pre-booked journeys, including early mornings and late nights.

We monitor flights in real time for applicable airport transfers. If your flight is delayed or arrives early, pickup times are adjusted automatically so your driver is there when you land.

Yes. Pre-booked journeys, especially airport and time-critical transfers, are actively monitored by our operations team to help prevent missed pickups or delays.

Yes. If your plans change, you can amend your booking in line with our booking and cancellation policy. We recommend making changes as early as possible.

Our system tracks drivers and journeys in real time. If there is any delay, our team will proactively manage the situation and keep you informed.

In most cases, no. You'll receive clear pickup details in advance, live driver tracking, and automated updates. Customer service is available if you need help, but most journeys run without intervention.

Our customer service operations are managed from the UK & around the world, ensuring consistent service standards and clear communication.

You can contact our support team if you require assistance during your trip. We're here to help ensure your journey is completed safely and smoothly.

Because your journey is not just booked, it's actively managed. From confirmation to completion, our customer service and operations teams are in place to ensure reliable, stress-free travel.